REFUND POLICY
Refund & Return Policy
At [Your Store Name], customer satisfaction and product safety are our top priorities. Due to the nature of health and personal care products, we have specific guidelines for returns and refunds.
1. Eligibility for Returns
For hygiene and safety reasons, we only accept returns under the following conditions:
- The item must be unused, unopened, and in its original packaging
- The return request must be made within 7 days of delivery
- Proof of purchase (receipt or order confirmation) is required
2. Non-Returnable Items
We do not accept returns on:
- Opened or used personal care products
- Items without original packaging or seal
- Products marked as final sale
- Perishable or hygiene-sensitive items
3. Damaged or Incorrect Items
If you receive a product that is:
- Damaged
- Defective
- Incorrect
Please contact us within 48 hours of delivery with clear photos and your order details. We will arrange a replacement or full refund at no extra cost.
4. Refund Process
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Shipping fees are non-refundable, except in cases of our error
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact our support team.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a trackable shipping method
7. Contact Us
For all return or refund requests, please contact us at:
📧 Email: [your email]
📞 Phone: [your phone number]
Note: We reserve the right to refuse returns that do not meet the above conditions.
If you want, I can customize this for:
- WhatsApp-based stores
- Nigerian payment methods (bank transfer, POS, etc.)
- Or make it shorter for Instagram/website use
Just tell me 👍